WINHMS-Feedback Management Software

WINHMS provides the advanced technology for the hospitality industry is feedback management software system.The feedback system provides the automatically collection of feedback from the guest directly.

Guest Feedback form can be custom built by the user using feedback ‘Template Designer’. The user can design the form with appropriate questionnaires dynamically using the ‘Template Designer’. Feedback form can be made dynamically and ratings can be customized.

During checkout system will auto send the feedback Link as part of Thanks Email. When the Guest clicks the feedback Link, system will popup the dynamic feedback form. Guest can fill the form electronically and submit through Internet online. The filled feedback form will instantaneously update the database and become part of the Guest profile automatically without any manual intervention.

For each check out Guest visit system will accept one feedback form.

The feedback data is processed and system generates various analysis and statistics based on the feedback form.

System supports score, rating and rating index for each feedback options. Based on the score system provides various analysis for each feedback option. For each feedback option system provides score on Excellent, good, etc ratings. System provides rating worksheet for cross validation purpose.

Feedback for the room Guest is attached to the Guest profile if WINHMS is used at the property. The detailed feedback form can be viewed from the Guest profile.

For product details of WINHMS- Feedback Management System.