Best Call Monitoring Software

Call Monitoring Provides the telephone call logging management system monitors the telephone calls made from all rooms and transfers call charges automatically to guest room.

Some Features of Call Monitoring Software are:

1. Dial Settings
2. CALL TRANSFER – EXTN to EXTN
3. CALL TRANSFER – EXTN to ROOM

Dial Settings:

By using this option, it is possible to Enable/Disable the Outgoing calls for any ROOM and Extension Important Note: EPABX should have the facility to recognize the command sent by the system.

CALL TRANSFER – EXTN to EXTN:

The Call Transfer options is used to transfer outgoing calls from one extension number to other extension number.

On: - This will display the Account date by default. System will allow transferring the calls for the day and user cannot transfer the calls once the night audit is completed.

From Extension: - User can select the Extension number from which, the out going calls were made. Once call is selected, system will display the details (Time of call, Called No and Duration) of selected call

To Extension: - User can select the Extension number to which the out going calls are to be transferred.

Once call is selected, system will display the details (Time of call, Called No and Duration) of selected call

CALL TRANSFER – EXTN to ROOM:

This option is used to transfer outgoing calls made by guests from other extension numbers.

Call Date: - This will display the Account date by default. System will allow transferring the calls for the account date only and user cannot transfer the calls once the night audit is completed.

Transfer from Extension: - User can select the Extension number from which the guest made outgoing calls.

Select Calls: - User can select the outgoing calls (made by the guest) from this option. Once call is selected, system will display the details (Time of call, Called No, Duration and charges) of selected call

Transfer to Room: - User can select the Room number by using this option. After the completion of Room selection, system will transfer the calls made from the “selected” Extension into “selected” room automatically by clicking on save button.

While Transferring from Extension to Room the Charges of the Extensions will be transferred to the Guest Charges and will be displayed to the Destination Room No.

UNBILLED CALL TRANSFER – TO ROOM

By using this option, it is possible to transfer any Not billed calls into Rooms. System will allow to transfer Not billed calls for account date only.

WAKE UP CALL

By using this option, it is possible to activate the wake up calls for any ROOM and Extension

Important Note: EPABX should have the facility to recognize the command sent by the system.

WINHMS provides the best call monitoring software for the hospitality industry and they extensive covers the features such as telephone calls billing, extension call billing, wakeup call, Call-barring.